Terms and Conditions

These Terms and Conditions apply to online transactions through  rugcentre-online  only and do not apply to purchases made through   Leightons  Carpets 510-520 Hessle road Hull HU35BQ Please read these Terms and Conditions carefully as they affect your rights and liabilities under the law and set out the terms under which  rugcentre-online makes items available to you online.


“Buyer” means the consumer who buys or agrees to buy goods on this website.

“Goods” means all products listed on the order and the order confirmation e-mail.

“Consumer” has the meaning given in section 12 Unfair Contract Terms Act 1977.

“Delivery” means the delivery of the goods to the delivery address specified on the order.

rugcentre-online, “We”, or “Us”) reserves the right to change these Terms and Conditions when felt necessary, without notice to you and any changes will take effect on the day they are posted. Any such changes will be posted on this section of the website and your continued use of the website constitutes your agreement to be bound by the prevailing Terms and Conditions. We encourage you to familiarise yourself with the Terms and Conditions and in doing so, print and retain a copy for future reference.


1.1 We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur,i.e colour and size

1.2 Every effort is made to ensure prices shown for goods are correct at the time the item is added onto carpetcentrewombwell.co.uk website. The price offered in respect of goods on the website may differ from the price offered at the same time in Carpet Centre (Wombwell) Limited retail premises situated at 245 Barnsley Road, Wombwell, S73 8DT. We are under no obligation to honour any in-store price, offer or promotion in the event that it differs from those on carpetcentrewombwell.co.uk website. Our prices are periodically reviewed and the next review will be on 1 January 2012.

1.3 If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances we will notify you of the correct price, so you can decide whether or not you wish to order the item at that price. If you decide not to order the item, we will give you a refund on any amount already paid for the item with accordance of our refund policy in section 8, listed below. All prices are expressed inclusive of VAT and exclude delivery charges.



2.1 You place an order on the website by selecting an item and following the instructions.

2.2 You will have an opportunity to check and correct any input error in your order up until you click the submit order button.

2.3 After you have submitted your order you will receive an acknowledgment e-mail from us. Please note this email is an acknowledgement and not an acceptance of your order.

2.4 If you are paying by credit or debit card, we will authorize payment through PayPal. If you are wishing to pay by any other method, please contact us 

2.5 Once payment has been authorised and we have determined the availability of stock, we will arrange for the delivery of goods to you. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually despatch an item to you. If we decline to supply an item to you and you have already paid for it, we will give you a full refund of any amount already paid for that item in accordance with our refund policy.

2.6 We reserve the right to decline all or part of any order for whatsoever reason and should this occur we will email you with these details.

2.7 It is recommended that you retain all e-mails relating to your order and contract.

2.8 The details of your specific contract are filed by us. Should you want any information regarding your order you may contact us through our ‘contact us’ page or by telephone Trevor 07557339289  


3.1 If you purchase an item online, on the telephone or in-store, you will be charged for the item at the time you place your order. After this time you cannot amend your order (but please see our Cancellation Policy in section 7 below).

3.2 In the event there is insufficient stock to satisfy your order (where we indicate on the website we have stock available for immediate delivery or collection), you will be informed as soon as possible. A refund will be processed through your chosen method of payment.

3.3 All prices and charges on this website are quoted in UK pounds. The price you pay for your order is that price which is displayed on our website. Prices include VAT unless otherwise stated.


4.1 All credit and debit card payments that are made on our website are protected by a secure connection through PayPal. This secure connection ensures that your credit and debit card information is encrypted prior to it being transferred to the bank for authorization.

4.2 As an additional security measure, no credit or debit card details are stored once your order has been processed.


5.1 Delivery will be made to the address specified when you complete the order. You have the option to collect some goods should you prefer if held in stock at our retail shop situated at Leightons carpets 510-520 Hessle Road Hull HU35BQ

5.2 We use a variety of delivery methods depending on the goods you order. For example some goods may be delivered by courier and certain goods are delivered directly by the supplier.

5.3 Every item in our range has its own unique delivery lead time that is updated regularly. Some items are made or manufactured to order and in some instances have been sourced from overseas, the delivery lead time reflects the time for delivery to your home. We aim to deliver your goods within the time quoted when you place your order, however this is only an estimate and time shall not be the essence of any order. If circumstances change we will contact you. If however the order is delayed due to circumstances beyond our control, then we cannot accept any liability for consequential loss.

5.4 A signature is required at the point of delivery indicating the goods have been received. By placing an order, you are authorising us to accept a signature from another person on your behalf if you are not present at the time of delivery.

5.5 If you are out when our courier arrives and they are unable to leave the goods they will leave a card with a contact number for you to call them at a future date. Please note there may be a charge for this.

5.6 Ownership of the goods will not pass to you until we have delivered them to you (either directly or by leaving it with a neighbour).

5.7 When an item is delivered, risk of damage to or loss of the goods passes to you.


6.1 Before placing an order, please check that the goods will fit through any passages, stairwells, landings and doorways on the way to the destination room and that it will fit in its intended location.

6.2 Should you have any concerns over access please contact us through the webpage or by telephone on 07557339289


7.1 When you order using carpetcentrewombwell.co.uk website you have the right to cancel your order up to 7 days following receipt of the goods by informing us, in writing, during this period that you are cancelling the contract (e-mails are accepted) Certain goods are exempt from this ‘cooling off’ period, including special order or bespoke items.

7.2 If you have not received the goods at the time of cancellation of the contract and we have not processed the goods for delivery, we will refund to you all the monies paid by you for the goods in the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of your cancellation being accepted.

7.3 If you have not received the goods at the time of cancellation of the contract, but we have processed the goods for delivery, and they are en route, you must not unpack the goods when they are received by you. You are the owner of the goods once they have been delivered to you and you are liable for their loss or destruction. The goods must be returned to us as soon as possible. We will refund to you all the monies paid by you for the goods in question in the same form of payment originally used for the purchase, as soon as possible and in any event within 30 days of your cancellation being accepted.

7.4 If you have already received the goods at the time of cancellation of the contract, the goods must be returned to us as soon as possible. You are the owner of the goods once they have been delivered to you and you are liable for their loss or destruction. The goods must be returned to us as soon as possible at your own cost. We will refund to you all the monies paid by you for the goods in question, excluding the cost of returning the goods, in the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of your order being accepted, provided that the goods are returned by you and received by us in the condition they were in when delivered to you. Alternatively, rugcentre-online or their agents will collect the goods for a collection fee of £40.00.

7.5 Should the goods not be adequately packaged at the time of collection, they will not be collected and  rugcentre-online  retains the right to charge a further £40.00 for re-collection to cover costs incurred. This re-collection charge will be deducted from the refund value.

7.6 If you do not return the goods to us we shall be entitled to deduct the £40.00 cost of recovering the goods from the amount to be refunded to you.

7.7 Following collection or return, should the goods be found to be damaged (i.e. not in their original condition), and the damage is not the result of our actions or negligence, rugcentre-online will deduct a reasonable amount from the refund to cover such damage (such an amount not to exceed the price of the goods).

7.8 Should the Buyer unreasonably fail or refuse to make the goods available to us when requested within 21 days, then the goods must be kept and good care taken of them until they are collected or returned.

7.9 No refund shall be made until the goods have been collected or returned and an inspection made as to their condition.

7.10 Due to the intimate nature of special order or bespoke items, such items are exempt from the statutory cooling off period and cannot be returned for any reason other than a manufacturing fault. Also the right to return goods to us will not apply in the following circumstances that are covered under the Distance Selling Regulations 2005,

a) In the event that the product has been used.

b) Any product that has been made or specifically customised for you.
The provisions of this clause 7.10 do not affect your statutory rights

If you are entitled to a refund we will refund you as follows,

8.1 If you paid cash and wish to obtain your refund in-store, we will refund you in cash up to a limit of £500.00.
For all other refunds of cash purchases we will send you a cheque.

8.2 If you paid by payment card, we will refund you on the payment card.


9.1 Every effort will be made to ensure that the goods you have ordered arrive undamaged and without defect.

9.2 If the goods are found either to be damaged or defective in any way at the time of delivery please contact 01226 753300 for immediate advice. If damage is discovered after delivery, you must contact us within 7 days of the delivery of the goods.

9.3 If the goods are damaged we will send a replacement item upon confirmation that the damaged item has been returned to us. We will not accept claims for losses you suffer during this time.

9.4 If the goods are found to be defective we will refund all monies paid by you for the goods in question (including any delivery charges) together with any return delivery charges you may have reasonably incurred if you have undertaken to return the items yourself, in the same form of payment originally used for the purchase, as soon as possible.

9.5 Where goods are reported faulty later than 7 days after delivery, we reserve the right to arrange an independent inspection and if the goods are found on inspection not to be faulty but the result of fair wear and tear, negligence or wilful damage, rugcentre-online retains the right to charge £40.00 for the inspection to cover its costs. This charge will be taken from the debit/credit card used to purchase the goods. The Buyer and rugcentre-online  shall both agree to be bound by the results/findings of the independent inspector.
9.6 If the fault caused by accident, misuse or negligence - any remedial work will be on a chargeable basis. An estimate will be e-mailed to you and confirmation of acceptance is required within 10 days.

We reserve the right not to accept any order request if we have insufficient stock to deliver the goods you have ordered, or we do not deliver to your area, or one or more of the goods was incorrectly described or priced on the website, or the payment transaction could not be authorised.


In order to be eligible to enter into a contract with us to purchase goods through  rugcentre-online  you must provide the required information including your real name, payment details including your card address, your delivery address if different from your card address, e-mail address and telephone number and you must be over the age of 16.

12. LAW

12.1 These terms and conditions shall be governed by and construed in accordance with English law and you hereby agree to be subject to the jurisdiction of the Courts of England and Wales. All contracts are concluded in English.

12.2 We do not warrant that materials/items for sale on the website are appropriate or available for use outside the United Kingdom.


Information you provide to us remains confidential. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998 (see Privacy Policy).


14.1 These Terms and Conditions together with our current website prices, delivery details, contact details and Privacy Policy set out the whole of our agreement relating to the supply of goods to you by us.

14.2 Nothing stated by any sales person on our behalf should be understood as a variation of these terms and
conditions or as an authorised representation about the nature or quality of any goods offered for sale by us.

14.3 Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.


15.1 While we endeavour to ensure that this website is available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period.

15.2 Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.


16.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

16.2 You are prohibited from posting or transmitting to or from this website any material,

(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience.

(b) For which you have not obtained all necessary licenses and/or approvals.

(c) Which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world.

(d) Which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

16.3 You may not misuse the website (including, without limitation, by hacking).

16.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 16.1 or 16.2.


17.1 Links to third party websites on this website are provided solely for your convenience. If you use these links, you leave this website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
17.2 If you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, the home page of this website, and subject to the following conditions,

(a) You do not remove, distort or otherwise alter the size or appearance of the carpetcentrewombwell.co.uk logo.

(b) You do not create a frame or any other browser or border environment around this website.

(c) You do not in any way imply that we are endorsing any products or services other than our own.

(d) You do not misrepresent your relationship with us nor present any other false information about us.

(e) You do not otherwise use any carpetcentrewombwell.co.uk trademarks displayed on this website without our express written permission.

(f) You do not link from a website that is not owned by you.

(g) Your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

We expressly reserve the right to revoke the right granted in this clause 17.2 for breach of these terms and to take any action we deem appropriate.

17.3 You shall fully indemnify us for any loss or damage we may suffer or incur as a result of your breach of clause 17.2.


18.1 While we endeavour to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to the products and prices described in it, at any time without notice. The material on this website may be out of date, and we make no commitment to update such material.

18.2 The material on this website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this website.


19.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and any of our companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this Website.

19.2 Nothing in these terms and conditions shall exclude or limit our liability for,

(a) Death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977.

(b) Fraud.

(c) Misrepresentation as to a fundamental matter.

(d) Any liability which cannot be excluded or limited under applicable law. 19.3 If your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

19.4 Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by Carpet Centre (Wombwell) Limited shall be subject to correction without any liability on the part of Carpet Centre (Wombwell) Limited.

19.5 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this website, or the use by any other person using your registration details.

If you have any queries please contact us  Tel. 07557339289